Knowledge Center
How can we help you?
Find answers to common questions about setting up documents, security protocols, and managing organizational trust.
Getting Started
SecureSign is your digital trust hub. We allow you to securely sign and manage documents using bank-grade cryptography. Once you upload a PDF, you can place a digital signature that is cryptographically locked to that document, ensuring it's tamper-proof and legally binding.
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Yes. For security and identity verification, an account is required. This ensures we can provide a legally irrefutable audit trail for every signature made on our platform.
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Personal accounts are for individuals who sign occasionally. Organization accounts are for businesses that need to manage teams, issue company stamps, and track mass signature requests for clients or employees.
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Security & Trust
In India, Aadhaar verification is used to link a user's digital identity to their government-verified records. This provides the highest level of security and legal weight for any document signed through the platform, preventing identity theft.
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Absolutely. SecureSign follows standard e-signature laws (like the IT Act and eSign Act). Every signature is backed by detailed audit trails including IP addresses, timestamps, and device identity for full non-repudiation.
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Documents are stored with AES-256 encryption. Only authorized signers and document owners have the cryptographic keys to view the content. Even our administrators cannot see your sensitive documents without your explicit permission.
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Managing Documents
No. For security reasons, once a document is cryptographically 'locked' by a signature, any change to the content (including deleting a signature) will invalidate the entire document's audit trail. You must create a new version and sign again.
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You will receive a notification of refusal. The audit log will record the refusal event, and you can re-upload or re-assign the document to another person as needed.
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It's like a digital handshake on your phone. Scan the QR code embedded in the document, verify your identity on your mobile browser, and sign. It syncs instantly with the main document system.
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Payments & Billing
Navigate to your Billing Dashboard. You can add credits using various payment methods. These credits are used whenever you send a new document for external signatures or request Aadhaar verification.
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Credit top-ups are non-refundable, but they never expire. You can use your balance at any time in the future as your document volume grows.
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Still have questions?
Can't find the answer you're looking for? Our friendly team is here to guide you through every digital handshake.
Rapid response time: average 15 minutes during business hours.